FAQ – Frequently Asked Questions | SITEMAKERT

Question 1

How do I get started with SITEMAKERT?

Accepted Answer

Getting started is simple. Fill in our project intake form at /start-your-project, tell us about your business and goals, and we'll respond within 24 hours with a tailored proposal. From there, we'll schedule a free 30-minute strategy call to align on scope and timeline.

Question 2

Do I need to have a clear idea of what I want?

Accepted Answer

Not at all. Many of our clients come to us with just a vague sense of what they need. That's what the discovery process is for — we ask the right questions, research your industry, and help you define exactly what will work best for your business.

Question 3

What information do I need to provide to get started?

Accepted Answer

At minimum, we need your business name, what you do, who your target customers are, and your goals. If you have a logo, brand colors, or existing content, that's helpful too — but we can create everything from scratch if needed.

Question 4

Do you work with startups and new businesses?

Accepted Answer

Absolutely. We love working with new businesses. In fact, getting your digital presence right from day one is one of the best investments you can make. We'll help you build a professional foundation that grows with you.

Question 5

How long does it take to build a website?

Accepted Answer

Our standard website projects take 2–4 weeks from kickoff to launch. If you need something faster, our Website in 7 Days package delivers a complete, professional site in exactly one week. Larger projects with ecommerce or custom functionality may take 4–8 weeks.

Question 6

Will my website be mobile-friendly?

Accepted Answer

Yes, every website we build is fully responsive and optimised for mobile, tablet, and desktop. We test across multiple devices and screen sizes before launch to ensure a flawless experience for every visitor.

Question 7

Can I update my website myself after it's built?

Accepted Answer

Yes. We build websites with easy-to-use content management systems and provide training so you can make updates confidently. For clients who prefer a hands-off approach, we also offer monthly maintenance and support plans.

Question 8

Do you write the content for my website?

Accepted Answer

Yes, professional copywriting is included in all our website packages. Our team researches your industry, understands your audience, and writes compelling copy that reflects your brand voice and converts visitors into leads.

Question 9

What if I don't like the design?

Accepted Answer

We begin with a design direction and project scope so you can review the approach before work progresses. Revision details are confirmed in your project agreement.

Question 10

How much does a website cost?

Accepted Answer

Our Website in 7 Days package starts at $997. Full custom website projects typically range from $1,500 to $5,000 depending on scope, number of pages, and functionality. Ecommerce stores and full digital ecosystems start from $2,999. We provide a clear, fixed quote before any work begins.

Question 11

Are there any hidden fees?

Accepted Answer

Never. We provide a detailed, fixed-price quote upfront that covers everything in scope. The only additional costs would be third-party services you choose to use (like hosting, domain registration, or premium plugins), which we'll always flag in advance.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, bank transfers, and PayPal. For larger projects, we typically split payment into a 50% deposit to begin and 50% on completion.

Question 13

Do you offer payment plans?

Accepted Answer

Yes, for projects over $2,000 we can arrange a payment plan spread across the project timeline. Get in touch and we'll work out a schedule that suits your cash flow.

Question 14

Will my website rank on Google?

Accepted Answer

Every website we build includes a solid SEO foundation — proper meta tags, schema markup, sitemap submission, fast load times, and mobile optimisation. This gives you the best possible starting point. For ongoing SEO growth and content strategy, we offer dedicated SEO packages.

Question 15

Do you offer ongoing marketing services?

Accepted Answer

Yes. Beyond the initial build, we offer SEO, Google Ads, social media management, email marketing, and full digital ecosystem management. Many clients start with a website and expand into a full growth package over time.

Question 16

How long does SEO take to show results?

Accepted Answer

SEO is a long-term investment. Most businesses start seeing meaningful improvements in rankings and traffic within 3–6 months of consistent effort. The foundation we build on launch day accelerates this timeline significantly.

Question 17

What support do I get after my website launches?

Accepted Answer

All projects include 30 days of free post-launch support. After that, we offer monthly maintenance plans starting at $99/month that cover updates, security patches, backups, and priority support.

Question 18

What happens if something breaks on my website?

Accepted Answer

If something breaks due to our work, we fix it immediately at no charge — no questions asked. For issues caused by third-party updates or user changes, our maintenance plan clients get priority same-day support.

Question 19

Do I own my website after it's built?

Accepted Answer

Yes, 100%. Once the project is complete and final payment is received, you own all the code, content, design assets, and intellectual property. We can transfer everything to your preferred hosting provider if you wish.

Question 20

Can you take over a website that someone else built?

Accepted Answer

Yes. We regularly take over existing websites for maintenance, redesigns, or improvements. We'll start with an audit to understand the current setup and recommend the best path forward.

Frequently asked questions

Getting Started

Websites & Design

Pricing & Payment

SEO & Marketing

Support & Maintenance

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