Business Email Automation Service Terms

1. Service Description

The Email Service is a bulk outbound email marketing platform powered by SendGrid. It enables subscribers to create, schedule, and send marketing email campaigns to their own permission-based contact lists.

The Email Service is not a hosted business mailbox or inbox service. It does not provide email addresses, receive inbound email, or replace services such as Google Workspace or Microsoft 365. SITEMAKERT makes no representation that the Email Service constitutes a complete email hosting solution.

2. Subscription, Billing, and Automatic Renewal

The Email Service is offered on a monthly subscription basis. Your subscription automatically renews each month at the then-current price unless you cancel before the renewal date through your customer dashboard. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued unless required by applicable law.

SITEMAKERT reserves the right to modify plan pricing or included allowances. We will provide at least 30 days’ notice to active subscribers before any price increase takes effect. Continued use of the Email Service after the effective date of a price change constitutes acceptance of the new pricing.

3. Plan Allowances and Limits

Each plan includes a fixed number of outbound marketing emails per calendar month and a daily sending cap:

• Sending is automatically paused when your monthly or daily allowance is exhausted. Unused allowances do not roll over to the next period.
• To send additional emails beyond your plan allowance, you must upgrade to a higher plan. SITEMAKERT will never automatically purchase additional sending capacity on your behalf.
• SITEMAKERT does not advertise or guarantee unlimited email sending on any plan.

4. Acceptable Use Policy

You are solely responsible for all email content you send and for maintaining a lawful, permission-based mailing list. You represent and warrant that:

• You will only send to recipients who have given explicit, documented consent to receive marketing email from you.
• Every email you send will include a valid physical mailing address and a functional one-click unsubscribe link, as required by the CAN-SPAM Act, CASL, and similar laws.
• You will honor all unsubscribe requests promptly and permanently.
• You will comply with all applicable laws, including the CAN-SPAM Act, CASL, GDPR, and any other anti-spam or data-protection laws applicable to your recipients.

You agree that you will NOT use the Email Service to:

• Send unsolicited bulk email (spam) or email to purchased, rented, or scraped mailing lists.
• Send phishing, fraudulent, deceptive, or malicious content.
• Impersonate any person or organization.
• Distribute malware, viruses, or harmful code.
• Harass, threaten, or abuse any individual.
• Violate any applicable law or regulation.

5. Suspension and Termination

SITEMAKERT reserves the right to suspend or terminate your Email Service account immediately, without prior notice, if we determine in our reasonable judgment that you have violated this Acceptable Use Policy, that your sending practices pose a risk to our infrastructure or reputation, or that your account has been compromised. We will make reasonable efforts to notify you of a suspension and provide an opportunity to cure a violation where practicable and where doing so does not pose an ongoing risk.

Suspension or termination for cause does not entitle you to a refund of prepaid subscription fees, subject to applicable law.

6. Service Availability and Limitation of Liability

Email delivery depends on third-party infrastructure (including SendGrid) and recipient mail servers outside our control. We do not guarantee delivery rates, inbox placement, or open rates. The Email Service is provided “as is” and “as available.”

To the maximum extent permitted by applicable law, SITEMAKERT’s total liability for any claim arising from or related to the Email Service is limited to the subscription fees you paid in the three calendar months immediately preceding the claim.

7. Terms Acceptance Record

By completing checkout for the Email Service, you confirm that you have read and agree to these Email Terms and the General Terms of Use. Your acceptance, including the date and terms version, is recorded with your account for compliance purposes.

8. Modifications

SITEMAKERT may update these Email Terms at any time. Material changes will be communicated to active subscribers by email at least 30 days before taking effect. Continued use of the Email Service after the effective date constitutes acceptance of the updated terms.

9. Contact

Questions about these Email Terms? Contact us at hello@sitemakert.com.